Dog & Cat Vets in Wrexham

## Summary Rhyd Broughton Veterinary Group is a multi-species practice (cats, dogs, rabbits, guinea pigs, ferrets and hamsters) offering routine care plus a boarding cattery, with Cat Friendly Clinic Silver status. Reviews repeatedly mention easy access to appointments when pets are unwell (including one case where reception booked two alternatives) and clear explanations of “what is happening and the options available,” including in emergencies. Out-of-hours visits are specifically referenced, including end-of-life care where owners felt euthanasia was “absolutely the right decision” and described staff support as exemplary. Owners also mention a paid “pets health club” membership that includes consultations. ## Services - Vet consultations and routine check-ups (including “regular checkups” mentioned by cat owners). - Vaccinations (jabs mentioned in reviews). - Neutering. - Nurse clinics. - Weight clinics. - Wellness screenings. - Pet dentistry. - Boarding cattery. - Emergency/out-of-hours care is referenced in reviews (owners describe being sent to the practice out of hours on two occasions). - Species treated (from the clinic website): cats, dogs, rabbits, guinea pigs, ferrets, hamsters. - Veterinary Nurse Training facility (listed in the structured clinic data). ## People - **Jane (reception)**: highlighted for coordinating urgent access—one owner says she booked two appointments in case they couldn’t make the first, plus an alternative the next day, describing this as “above and beyond.” - **Laura (vet)**: repeatedly chosen by one owner for a “complex” dog; described as understanding the dog’s issues and “goes out of her way.” - **Un-named vet (seen for an upset stomach)**: described as reassuring, and “amazing” with the dog. - Across multiple reviews, owners value staff communication—explaining options in emergencies and routine care, and a calming manner that helps nervous pets (one owner notes their dog “didn’t flinch” during vaccinations). ## Reviews **4.8 stars from 734 reviews.** The latest comments focus on appointment access, communication, and how pets are handled in both routine visits and difficult emergencies. **Themes below are drawn from the latest written reviews available to us.** - Appointment help when worried about a pet, including reception arranging multiple appointment options. - Calm, informative handling during vaccinations; one owner notes their dog had jabs and “didn't flinch.” - Clear explanations of conditions and treatment options, including in emergencies. - Out-of-hours experiences mentioned, including euthanasia for elderly dogs where owners felt supported and confident in the decision. - Membership scheme mentioned (“pets health club”) that owners say includes consultations and reduces financial pressure.

## Summary Animal Trust Vets CIC Wrexham is part of Animal Trust’s mission-led veterinary social enterprise (CIC). The website describes clear, affordable pricing, including a policy of free consultations (with charges for medication/procedures), and 24/7 urgent-care centres with a stated £79 supplement while keeping daytime fee levels. Based on the latest reviews, owners most often mention dental work (including teeth cleaning), surgical aftercare (including post-op complications being investigated until a cause was found), and preventive care for cats (vaccines, parasite treatment, neutering). Several reviews also point to transparent estimates up front (“in depth pricing guide”) and membership/health plans being used to manage costs, while one review reports poor communication and delays around a euthanasia appointment and ashes collection. ## Services From the clinic website summary and the reviews, the following are explicitly mentioned: - General practice care, including **vaccinations** - **Surgery**, including **major surgery** (website), and post-operative follow-up/aftercare (reviews) - **Urgent care** (website), with reviews mentioning access to emergency appointments and emergency treatment at another Animal Trust centre followed by aftercare here - **Referral care** and **CT scans** (website) - **Dentistry**: teeth cleaning procedures (reviews) - **Parasite treatment** (reviews) - **Neutering** (reviews) - **Nail clipping under a general anaesthetic** (review) - **Euthanasia** and ashes return (review) Other stated capabilities/policies: - Website states Animal Trust has **24/7 urgent care centres** with a **£79 supplement** for urgent care, while maintaining the same costs as daytime fees. ## Pricing Only pricing/policy details explicitly stated: - **Consultations:** Reviews state “each vet consultation is free, you just pay for any medication and procedures.” - **Urgent care supplement:** Website states 24/7 urgent-care centres charge a **£79 supplement** (with the same costs as daytime fees otherwise). - **Plans:** Reviews mention a **pet plan** and “paws assist healthplan” helping keep costs down, but no plan prices or inclusions are specified beyond free consultations being “so helpful.” ## People Named team members mentioned in reviews: - **Charlotte (vet):** Credited with persisting through a dog’s **post-op complications** and “didn’t give up until she found the cause.” - **Ivo (vet):** Described as **thorough** and “caring,” with repeated positive mention for a dog’s ongoing care. - **Robbie:** Noted as “great” with a dog who “runs into the vets and isn’t nervous,” suggesting calm handling (role not specified). - **Leah:** Given a “special shout out” for care (role not specified). - **Liam:** Helped resolve **insurance billing** issues (role not specified). - A **surgeon** is described in one review as a “European Specialist in Small Animals” who successfully removed a very large abdominal mass (no name given). ## Reviews **Google rating: 4.7 stars from 568 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Cost transparency and avoidance of “upselling”:** Multiple owners compare this practice favourably with previous vets, citing **clear costs**, an **in-depth pricing guide before treatment**, and feeling the focus is on the pet rather than profit. - **Follow-through on complex cases:** Reviews describe serious work-ups (tests leading to discovery of a large abdominal mass) and persistence with **post-operative complications** until a cause was identified. - **Preventive and routine procedures are commonly used:** Vaccinations, parasite treatment, neutering, teeth cleaning, and nail clipping (including under GA) are all mentioned. - **Access to urgent/emergency care:** Owners report being able to get **emergency appointments**, and one describes emergency treatment at another Animal Trust centre followed by aftercare here. - **A clear negative account around end-of-life care logistics:** One review reports waiting around the euthanasia appointment time, feeling the process took longer than necessary, and not being contacted when ashes were ready—described as a lack of professionalism.

## Summary Wrexham Plas Coch Vets4Pets Ltd is part of the Vets4Pets group and is described on its website as a locally owned practice. It’s set up as a modern, well-equipped small-animal clinic with an on-site lab and imaging (digital X-ray and ultrasound), plus separate cat/dog waiting areas and separated wards/isolation. From the latest reviews available, owners repeatedly mention practical access features and communication: the practice will chat via WhatsApp and send payment links that way, and multiple reviewers describe clear explanations of findings and treatment plans, including transparent discussion of pricing/“no hidden charges.” Same-day appointments are also specifically mentioned for an eye injury. Out-of-hours emergency care is stated to be provided by Vets Now Emergency Wrexham (at Rhyd Broughton Vet Group Ltd). ## Services Services and capabilities mentioned on the practice website include: - **Diagnostics & monitoring:** in-house laboratory (biochemistry, haematology), blood pressure monitoring, Tonopen (eye pressure testing), ultrasound, digital X-ray, dental X-ray - **Surgery & anaesthesia:** anaesthesia, operating theatre, soft-tissue procedures, cruciate surgery, fracture repair - **Dentistry:** dentistry with dental X-ray listed - **Preventive/routine care:** microchipping, nurse clinic, weight clinic, nutritional advice, prescriptions/medication (with on-site pharmacy) - **Additional options:** acupuncture, bereavement support - **Facilities:** hospital ward; isolation unit; separate cat & dog waiting areas; separated dog & cat wards and isolation units - **Species seen (per website):** cats, dogs, rabbits, and small mammals (rabbit medicine/testing; small mammal medicine and surgery) **Emergency/out-of-hours (per website):** out-of-hours emergency care is provided by **Vets Now Emergency Wrexham** (at **Rhyd Broughton Vet Group Ltd**). ## People Named staff mentioned in reviews: - **Naomi (vet)** — credited by one reviewer with persisting through a critical illness and “not giving up” while treating a dog described as being “from death’s door.” - **Georgia (nurse)** — mentioned in the same account for hands-on care during that treatment. - **Rebecca** — described by a long-term client as leading the practice/team that supported elderly cats through end-of-life care, with “aftercare” specifically called out and an emphasis (from the reviewer’s perspective) on welfare over profit. ## Reviews **4.6 stars from 307 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Communication and clarity:** owners describe vets explaining what they’re checking for and outlining the plan; one review highlights **transparent pricing** and feeling there were **no hidden charges**. - **Access and responsiveness:** a same-day appointment is mentioned for a dog with an **eye injury**, with the owner reporting improvement after treatment. - **Follow-through/administration:** WhatsApp messaging and **payment links via WhatsApp** are specifically praised; one reviewer also notes the practice offered to **chase previous vet records** when information wasn’t available. - **Support in difficult situations:** reviews mention end-of-life care and “aftercare,” and another describes intensive effort during a life-threatening episode.

## Summary Daleside Veterinary Group describes itself as an **independent** practice, with both **pet care** and a **dedicated farm livestock team**. From the website and recent reviews, it appears set up for a mix of routine preventative care and more specialist options—owners specifically mention **acupuncture for arthritis/mobility issues**, and the site lists **laparoscopic (keyhole) surgery** and a **pet blood bank**. Review details also point to practical strengths such as **being able to get appointments without much trouble** and compassionate support around **end‑of‑life care** (one owner thanks staff for making euthanasia “peaceful” and for a vet coming in to say goodbye). A couple of owners also mention the practice **not pushing pet insurance** and trying to be **cost‑effective**, while one review flags that the **waiting room layout can be difficult for reactive dogs** because of close passing space. ## Services From the clinic website and the written reviews available: - **Vaccinations** (including a review mentioning a cat vaccination appointment). - **Preventative health** and **free healthy pet checks** (listed on the website). - **Nurse clinics** (website). - **Microchipping** (website). - **Pet passports** (website). - **Pet Blood Bank** (website). - **Laparoscopic surgery** (website). - **Veterinary acupuncture** (website; also described in detail in a review for an older dog with arthritis and hind‑leg control issues). - **Monthly Librela injections** are mentioned by an owner as part of an arthritis plan alongside acupuncture (this reflects one patient’s treatment, not a full service list). ## People Named staff mentioned in reviews: - **Lauren**: thanked by an owner for handling euthanasia in a way that made a “sad day” feel more peaceful. - **Adrian**: described as having looked after a dog for years; the owner appreciated that he came in to say goodbye. - **Alexa**: mentioned in the context of **acupuncture**; the owner says she **explained everything**, was “lovely” with their dog, and **tailored treatment week to week**. Team experience described across reviews: - **Reception/admin staff** are repeatedly described as helpful, informative, and quick to respond to questions. - Multiple owners mention **appointments being easy to arrange**. ## Reviews **Google rating: 4.7 stars from 235 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Access and responsiveness:** several owners say it’s easy to make appointments and that queries are answered quickly. - **Communication and explanations:** one acupuncture client highlights clear explanations and treatment being adjusted over time. - **Cost/upselling:** a couple of reviews say the practice doesn’t feel like a corporate business pushing insurance and tries to help in cost‑effective ways (no specific prices are given). - **Compassion in difficult moments:** an owner describes thoughtful end‑of‑life support, including staff helping make euthanasia peaceful and a vet coming to say goodbye. - **Environment note for reactive dogs:** one review warns the waiting room can require dogs to pass close to each other when entering/leaving consult rooms.

## Summary Jollyes is a pet superstore (part of the Jollyes chain) rather than a traditional standalone veterinary practice, and it also advertises an in-store **Community Pet Clinic** plus **Dog Grooming**. The store positions itself around stocking a wide range of pet supplies (including both branded and own-brand products) and catering for multiple species (dogs, cats, birds, small pets, reptiles and fish). Recent reviews most often focus on **product availability, pricing, and staff helpfulness**, with one recent complaint about **in-store offers not matching the online promotion** for raw food mince packs. ## Services - **Community Pet Clinic** (listed as an in-store service on the website). - **Dog grooming** (listed as an in-store service on the website). - **Pet retail range** for: dogs, cats, birds, small pets, reptiles and fish (website). - **Click & collect** (referenced in the website source text and mentioned indirectly in a review comparing online vs in-store offers). - **Out-of-hours emergency guidance:** the website states that, outside store hours, owners should contact an emergency number (the number itself isn’t repeated here). ## Pricing - A recent reviewer says an online offer of **“12 for 10”** on Raw & Simple mince packs was still available via click & collect, but they were told in-store the offer had ended (conflict between online and in-store pricing/availability in that account). - One reviewer mentions **packs of 24 tinned wet cat food** as a cost-saving option. - One reviewer says that **signing up** brings “extra discounts and vouchers” (no amounts or terms provided). ## Reviews **Google rating: 4.6 stars from 113 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Stock and range:** multiple reviewers say they can reliably get what they need. - **Value and deals:** several mention good prices and savings on multi-pack food; one recent review disputes how a raw-food offer was handled in-store versus online. - **Store experience:** described as clean in recent reviews. - **Staff interactions:** repeatedly described as helpful/friendly, though details are mostly general rather than specific examples.