New Foundry Vets

New Foundry Vets is part of Park Issa Veterinary Hospital, an RCVS-accredited practice that says it has been caring for animals since 1964. Based on the website, it supports both companion animals and farm animals, and offers a Pet Health Club® Plus plan that includes consultations. Recent reviews often focus on day-to-day client experience (friendly staff, rooms described as sanitised, and the practice “rarely very busy”), plus practical help such as arranging pet travel requirements. There is also a clear disagreement in review feedback: one client describes serious frustration around medical record/insurance communication and withheld parasite treatment linked to an excess/payment dispute.

Services

• •Small animal services (stated on the clinic website).
• •Farm animal services (stated on the clinic website), including “high quality care for farm animals” (website wording).
• •Pet Health Club® Plus: website states consultations are included as part of this plan.
• •Pet travel requirements: one reviewer says the practice “always take care of his travel requirements” when travelling to Ireland.
• •Support in handling/welfare help for an injured swan: a reviewer describes staff coming out and assisting in getting the swan to the vets for safety.

People

• •Lauren: mentioned for opening up during her lunch break and phoning a client’s office after they left a bag behind.
• •Karen (with Katie also mentioned): credited in a review with going out to help capture and safely get a swan to the clinic, including “climbing banks and climbing gates”.

Reviews

Google rating: 4.7 stars from 123 reviews. “”

• •Friendly, helpful front-of-house interactions are mentioned, including a staff member interrupting a lunch break to help and proactively contacting someone about a forgotten bag.
• •Practical, repeat-need services: one owner highlights ongoing help with pet travel requirements and says the pet plan is “excellent value for money” (no price details given).
• •Clinic environment and flow: reviewers mention it’s “rarely very busy” and describe a “sanitised examination room”.
• •A notable negative account about records/insurance and payments: one reviewer says their dog’s seizures/epilepsy weren’t recorded or communicated clearly at the time, which they say later affected insurance; they also allege flea/worm treatment was withheld despite being part of a paid plan, due to a dispute about excess payment.