Wrexham Plas Coch Vets4Pets Ltd

- Many reviewers describe the clinical team as clear, reassuring, and thorough when explaining findings, treatment options, and next steps. - Convenience and responsiveness come up regularly, including WhatsApp communication, payment links sent by WhatsApp, quick appointment handling, and a same-day visit for a dog with an eye injury. - Several reviews focus on compassionate care in difficult situations, including end-of-life support and one account of a dog being brought through a critical illness.

Wrexham Plas Coch Vets4Pets Ltd is part of the Vets4Pets group and presents itself as a modern, well-equipped small-animal practice in Wrexham. Website-listed facilities include an on-site lab, digital X-ray, ultrasound, and separate cat and dog waiting and ward areas, including isolation. Out-of-hours emergency care is provided by Vets Now Emergency Wrexham at Rhyd Broughton Vet Group Ltd.

Services

•Diagnostics and monitoring: In-house laboratory testing, blood pressure monitoring, Tonopen eye pressure testing, ultrasound, digital X-ray, and dental X-ray are listed on the practice website.
•Surgery and treatment: The clinic lists anaesthesia, an operating theatre, soft-tissue surgery, cruciate surgery, fracture repair, and dentistry. Recent reviews also mention treatment for an eye injury with a same-day appointment and good recovery afterwards.
•Routine and preventive care: Microchipping, nurse clinics, weight clinics, nutritional advice, prescriptions, and an on-site pharmacy are listed. Reviews also mention registration and health-check appointments being arranged quickly.
•Species and facilities: The website says the practice sees cats, dogs, rabbits, and small mammals, with rabbit medicine/testing and small mammal medicine and surgery listed. Facilities include separate cat and dog waiting areas, separate wards, and isolation units.
•Additional support: Acupuncture and bereavement support are listed, and reviews mention compassionate end-of-life care and aftercare for elderly cats.
•Emergency care: Out-of-hours emergencies are handled by Vets Now Emergency Wrexham at Rhyd Broughton Vet Group Ltd.

Pricing

Available published prices indicate the clinic sits above average relative to similar practices. Reviews still give a mixed but useful picture on cost communication: some owners specifically praise clear explanations of treatment plans and pricing, including feeling there were no hidden charges.

People

•Naomi — praised for persistent care during a serious illness, with one owner saying she did not give up on their dog during a life-threatening episode.
•Georgia — mentioned alongside Naomi for hands-on nursing care and compassion during the same case.
•Rebecca — highlighted by a long-term client for leading the team that cared for their elderly cats through end-of-life treatment and aftercare.

Reviews

Google shows 4.5/5 from 308 reviews.

•Many reviewers describe the clinical team as clear, reassuring, and thorough when explaining findings, treatment options, and next steps.
•Convenience and responsiveness come up regularly, including WhatsApp communication, payment links sent by WhatsApp, quick appointment handling, and a same-day visit for a dog with an eye injury.
•Several reviews focus on compassionate care in difficult situations, including end-of-life support and one account of a dog being brought through a critical illness.
•There is also a recent negative review describing a poor experience around arriving a few minutes late, with complaints about reception handling and inflexibility around an appointment.

Reviews for Wrexham Plas Coch Vets4Pets Ltd

Note: Showing the 10 most recent Google reviews out of 308 we track in total. Recent reviews may not be representative of overall sentiment.

Andrew Booth

6 months ago

New slogan - where Vets lunch breaks come before animal care or where Vets like to leave early for their lunch and it doesnt matter about your pet. We care for your pets as long as your not 3 minutes late and the Vet wants to leave early for her lunch. Then we really don't care about your sick animal. Appointment today at 1.45pm- arrive 1.48pm, incredibly rude receptionist disappears to speak with the Vet- returns at 1.51 pm to say vet is now going on her lunch, your dog will have to wait for its injection, come back at 3.15. We had been 3 minutes late. Regarless of the hours in the past we have sat waiting for our appointments to be told your 3 minutes late which means the Vet can no go on her lunch 9 minutes early, so your dog cant have its injection. The receptionist also lied and claimed the appointment was missing in the diary - even after showing the text messages an emails from VETS for pets about the appointment. Local service gone wrong of a big franchisee or a franchisee that really doesnt care - disgrace.

Jonathan Lloyd

Have been with this practice for years and all the staff are incredible. The clinical team are reassuring and the reception staff cannot do enough to help. They can chat to you via WhatsApp and also send payment links this way which is great.

Tash X

8 months ago

Michael Hinks

1 year ago

k g

This vets saved my dogs life! In particular Naomi. Absolutely fantastic vet! Really cared about my dog and would not give up on him. She fought her butt off for him and brought him from deaths door! I'm forever thankful. There is also an amazing nurse georgia who's love and care certainly contributed. She was amazing with him. Thanks vets for pets!

Gail Williams

2 years ago

Problem sorted

P N Burrows

We have been using Rebecca’s veterinary practice, for a number of years now. I must confess we were a little hesitant to use a surgery inside a chain store, but the Vets that we were using closed down. Rebecca and her staff treated our elderly cats, Milo and Fizz until end of life (18), with respect, kindness and they put the cat’s welfare above profit. Both my wife and I were touched by their kindness, consideration and aftercare, we would not hesitate to use Rebecca and her team for future pets. Highly recommended.

Kristen Willoughby

3 years ago

Our request for an appointment to register our dog/for a health check was dealt with quickly and the appointment availability was great. When walking into the appointment to speak to the vet she was very clear as to what she was checking for & what we need to be aware of/what the plan should be for our dog. Both her & the receptionist explanation of his treatments, the complete care plan/pricing was very transparent so we didn’t feel at any point we’d be facing any hidden charges. They also offered to chase the previous owner’s vets for the information we couldn’t obtain.

Mike Davies

We phoned with our dog who had an eye injury. They made the appointment the same day. The vet was very helpful and polite. The treatment given has helped make him so much better and his eye is healing well. The staff on reception were also very polite and helpful. Thank you again for seeing us so quickly.