Castle Veterinary Clinic

- Positive reviews often highlight a welcoming, smaller-practice feel, with staff taking time to answer questions and provide a more personal experience. - Several owners describe the team as friendly, helpful and caring, with one review praising quick but reassuring service. - Specific examples of good experiences include help with a pet passport and supportive care around a guinea pig tumour removal.

Castle Veterinary Clinic is an IVC Evidensia practice in Wrexham. Website information highlights routine consultations, vaccinations, flea and tick checks, and pet wellness screening, while reviews also mention pet passports, surgery for a guinea pig, and end-of-life care. Recent feedback often describes the practice as friendly, helpful and personal, with staff taking time to answer questions, though there are also isolated complaints about pricing and one distressing end-of-life experience.

Services

•Routine and preventative care: Consultations, vaccinations, flea and tick checks, and pet wellness screening are all noted. Recent reviews also mention patient handling that felt patient and unrushed, including with a wriggling puppy.
•Cats, dogs and smaller pets: Reviews refer to care for cats and dogs as well as a guinea pig, suggesting the clinic sees a range of common pets.
•Surgery and aftercare: One owner describes a guinea pig having a tumour removed, with positive comments about post-operative support.
•Travel paperwork: Pet passport help is specifically mentioned in a review.
•End-of-life care: Euthanasia is referenced in a detailed owner account.

Pricing

No published pricing information is currently available for this clinic.

People

•Miles is named in a review in connection with caring for a guinea pig during treatment and recovery after tumour removal.
•A receptionist is specifically thanked for helping nurse that pet post-operatively.
•Across reviews, the wider team is often described as professional, friendly, helpful, patient and reassuring.

Reviews

Castle Veterinary Clinic has 4.6 stars from 92 Google reviews.

•Positive reviews often highlight a welcoming, smaller-practice feel, with staff taking time to answer questions and provide a more personal experience.
•Several owners describe the team as friendly, helpful and caring, with one review praising quick but reassuring service.
•Specific examples of good experiences include help with a pet passport and supportive care around a guinea pig tumour removal.
•Negative feedback is limited but notable: one owner complained about a high vaccination bill, while another described a deeply upsetting euthanasia visit involving questions over ownership before treatment.

Reviews for Castle Veterinary Clinic

Note: Showing the 10 most recent Google reviews out of 92 we track in total. Recent reviews may not be representative of overall sentiment.

Yvonne Farnley

1 month ago

Very welcoming practice. Answers all questions and dealt with our wriggling puppy with a lot of patience. A smaller practice with a lot of time to answer all our concerns which we felt was important and the care for our pup was genuine and not rushed. Would highly recommend them if you want the more personal touch.

Sandy Ingham

3 months ago

I always find all staff professional, friendly and helpful. I would highly recommend this vet practice to any cat or dog owner.

J B

4 months ago

Terrible Experience – Deeply Distressing at an Already Heartbreaking Time We brought our dog here to say goodbye after she reached the final stage of her long battle with heart disease, lung disease, and epilepsy. She was clearly at the end of her life, and we wanted her to pass peacefully. Because we hadn’t previously used this veterinary practice, I was absolutely shocked when, after agreeing that it was indeed her time, the vet proceeded to accuse us of possibly “stealing the neighbour’s dog and having it put down out of some sort of vendetta.” When I explained that we had used different veterinary practices over the years which is why he hadn't seen us before, he called this “highly suspicious” and suggested again that we may have stolen our own dog. I immediately asked him to check her microchip, only to be told it would take several hours to confirm whether I was “telling the truth.” As if the delay in the microchip system was somehow my fault. It was only after we provided the phone number of our dog’s cardiologist who personally confirmed we were the owners that he finally accepted the truth. No apology was given. I should have walked out then and there, but our dog was suffering and we had no choice but to proceed with the euthanasia. What was already the worst moment of our lives was made so much more traumatic by an unfounded and frankly outrageous accusation. A heartbreaking goodbye made infinitely worse by the behaviour of this vet. Shameful way to treat anyone, let alone someone saying their final goodbye to a beloved pet. Go elsewhere.

jane heaton

5 months ago

Never had a problem . Always helpfull.

Julie

7 months ago

WARNING - check prices before treatment! Due to recent outbreak of parvovirus I took two dogs for vaccinations, as I had let my dogs booster lapse (my fault) Injections had to start again - totally horrified to be charged £236.00 for the pleasure 🤬 No wonder parvovirus is rife ! How can people be expected to afford these costs. I have used this vet for over 20 years what has happened to this practice

Lucy Grime

8 months ago

Always helpful, always friendly. Our pets have the best care at Castle Vets.

Lucy K

9 months ago

Great service, lovely staff, very reasonable prices. Thanks for sorting our Pet Passport!

Tabatha roberts

Great staff, they seem to really care for your animals. Quick but reassuring service.